Effective Date: 1st Jan 2026

Returns & refunds are only possible in case of damaged product received, The customer needs to notify us by mail at Divineways24@gmail.com within only 24 hours from the delivery time , along with the photos and videos in damage cases. In these cases the refund, you must inform us (through mail:- divineways24@gmailcom). The amount will get credited to the customer’s bank account within 5-7 working days. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law. Returning Goods You are responsible for the cost and risk of returning the Goods to us. Once you send us the email for returns with photos and vidoes , we will give the address where to send the goods with the complete address We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. CANCELLATION POLICIES: The customer needs to notify us by mail at Divineways24@gmail.com within only 24 hours from the delivery time in case a different service or damaged product is sent along with the photos and videos in damage cases. If the assistance is mentioned on the website at an incorrect price or incorrect information due to typing error, we may either contact the customer to inform them about the right instructions or cancel the ordered product and may acknowledge the customer of the cancellation. In similar cases, we will refund the charged amount to the customer if the payment was already received. Services once purchased cannot be returned or exchanged as they are energized in the recipient’s name, they cannot be used by anyone else, because they connect with the recipient’s auric energy. There is no refund in such cases. We shall also notify you of the approval or rejection of your exchange request through email. HOW AND WHERE THE CUSTOMER WILL RECEIVE THE REFUND AMOUNT: The refund amount will be credited back to the Credit or Debit card used by the customer at the time of booking. we initiate the refund within 5 working days maximum after confirmation. However, it could take up to 10 working days for the banks to process the refund requested and reflect it in your credit or debit card statement account. Please get in touch with your bank directly in case of any delays after the confirmation of the refund by us.